Frequently Asked Questions (FAQ)

Product Questions

What is the warranty period?

All instruments come with a 1-year warranty. Free repair or replacement of defective parts during the warranty period.

Ordering & Shipping

What payment methods do you accept?

We accept Paypal, Visa, Mastercard, AMEX, Discover, Dinersclub payment methods to ensure secure and convenient transactions.

How long does shipping take?

International orders usually take 7-10 business days depending on the destination. 

Do you offer international shipping?

Yes, we offer worldwide shipping. Shipping costs are automatically calculated based on destination and product weight.

How can I track my order?

You will receive an email with tracking number after shipment. Track your order status in real-time through our website's order page.

After-Sales Service

How do I request a return or exchange?

Within 30 days of receiving the product, you may request a return or exchange for quality issues. Please contact customer service with your order number and issue description.

Contact Us

How can I contact customer service?

You can contact us through the following methods:

Monday - Friday: 9:00 AM - 6:00 PM (Beijing Time, GMT+8)

📧Email:info@cnystmeter.com

We will respond to your inquiry within 24 hours